Payment & Delivery

Payment

Choose iPAYmu for a seamless checkout experience.

We accept a wide variety of payment methods, including credit/debit cards (International and Indonesian card holders), virtual accounts and e-wallets (Indonesian  only), and more. Simply follow the instructions after checkout to complete your order.

Shipping

Within Indonesia: All orders ship free of charge.

Rest of the World: We partner with FedEx for reliable international delivery. Shipping costs will be calculated based on your location and package weight during checkout.

Return policy

We understand that the enjoyment of aromatherapy and perfume is a personal and sensory experience. To ensure each product reaches you in its pristine condition, we’re unable to offer returns unless the item was damaged during shipping.

Damaged Items
If your order arrives damaged, please contact us within 3 days of receiving your package. We’ll be happy to assist you with an exchange for the same item. To initiate an exchange, please provide the following:

  • Your order number
  • A clear photo of the damaged item and packaging
  • A brief description of the damage

Once we receive this information, we’ll process your exchange and provide instructions on returning the damaged item.

Please note:
We cannot accept returns or exchanges for products that have been opened or used, unless they were damaged during shipping.
The original shipping fees are non-refundable.
Return shipping costs for damaged items will be covered by OILAND.